Understanding Your Role
What's expected of you, your job description, and where your responsibilities begin and end.
Learning materials
36 free courses, built for real shifts.
Every module the Care Certificate expects — plus specialist conditions, safeguarding and workplace compliance — written in plain English and free to work through whenever you've got 20 minutes.
36free courses
7topic categories
Videocompanion lessons on YouTube
Prefer to watch? We're on YouTube.
Short, plain-English training videos on mental health, safeguarding, medication awareness, infection control and more — free to watch, whenever suits your shift.
Care fundamentals & your role
7 coursesThe foundation every care worker needs, whatever setting you work in — this maps closely to the core Care Certificate standards.
Duty of Care (Including Duty of Candour)
Your legal duty to act in someone's best interest, and your obligation to be open when things go wrong.
Working In A Person-Centred Way
Putting the individual's needs, preferences and choices at the centre of every care decision.
Communication
Verbal, non-verbal and written communication — and adapting your style to the person in front of you.
Privacy and Dignity
Respecting personal space, choice and confidentiality in every interaction, however routine.
Equality, Diversity and Inclusion
Recognising bias, respecting difference, and delivering fair, inclusive care to everyone.
Your Personal Development
Building a development plan, reflective practice, and getting the most from supervision.
Emergency & life support
3 coursesWhat to do in the first critical minutes — aligned to current Resuscitation Council UK guidance.
Basic Adult & Paediatric Life Support (incl. AED)
Primary survey, recovery position, CPR, choking, and recognising a heart attack or angina.
Watch on YouTubeCPR, Defibrillation & Anaphylaxis
Cardiac arrest response, AED use, and recognising and treating a severe allergic reaction.
Watch on YouTubeFirst Aid Awareness Training
The essentials for common workplace injuries and incidents before help arrives.
Specialist conditions
6 coursesUnderstand the condition, adapt your approach, and support people to live well with it.
Dementia Awareness
Understanding dementia, person-centred approaches, communication, independence and supporting families.
Watch on YouTubeAutism & Asperger's Syndrome Awareness
Understanding the spectrum and adapting communication and care to individual needs.
Epilepsy Awareness
Recognising seizure types, safe response during a seizure, and ongoing support.
Diabetes Awareness
Types of diabetes, spotting hypo/hyperglycaemia, and day-to-day support for people managing the condition.
Mental Health & Learning Disability Awareness
Recognising common mental health conditions and learning disabilities, and providing informed, respectful support.
Watch on YouTubeContinence Care Training
Managing incontinence with dignity, and preventing pressure damage in high-risk residents.
Safeguarding & behaviour support
6 coursesRecognise abuse and risk early, respond correctly, and know exactly where the law draws the line.
Safeguarding Children
Recognising signs of harm, and your reporting and referral responsibilities.
Safeguarding Children & Young Adults (POCA)
Deeper coverage under the Protection of Children Act, for staff with closer contact responsibilities.
Safeguarding Vulnerable Adults (SOVA)
Types of abuse, disclosure response, and reporting and whistleblowing obligations.
Restraint Awareness Training
Legal considerations, least-restrictive practice, and restraint as an absolute last resort.
Handling of Violence and Aggression
De-escalation techniques and staying safe when a situation turns confrontational.
Complaint and Conflict Resolution
Handling complaints correctly and resolving workplace conflict before it escalates.
Health, safety & compliance
9 coursesThe regulatory essentials — required for most roles, and regularly checked at inspection.
COSHH Training
Safe storage, use and disposal of substances hazardous to health.
Fire Safety
Prevention, evacuation procedures, and your responsibilities if a fire breaks out.
Fire Warden / Fire Marshal Awareness
Extra responsibilities for staff designated to lead an evacuation.
Legionella Awareness
Where legionella risk comes from, and how water systems are kept safe.
Manual Handling
Safe lifting, moving and repositioning techniques to protect you and the people you support.
Lone Worker Training
Staying safe and supported when you're working without a colleague present.
RIDDOR Training
Which injuries, diseases and dangerous occurrences must be reported, and how.
Health & Safety incl. Risk Incident Reporting
Your day-to-day responsibilities under health and safety law, and how to log an incident properly.
COVID-19 Awareness
Current infection prevention practice and outbreak procedures in care settings.
Clinical practice & records
4 coursesGetting the paperwork and the practical clinical skills right, side by side.
Infection Control & Standard Precautions (HAI)
Preventing spread of MRSA, C. difficile and other healthcare-associated infections.
Medication Awareness & Record Keeping
Safe administration, accurate records, and what to do when something goes wrong.
Watch on YouTubeInformation Governance, GDPR & Caldicott
Handling patient information correctly, data protection law, and record-keeping standards.
Food Safety and Hygiene
The Four C's of food safety, personal hygiene, and safe food handling in a care setting.
Domiciliary care
1 courseA full refresher built specifically for staff working in people's own homes.
Domiciliary Care Refresher Training
Equality and dignity, health and safety, food hygiene and infection control, specialist care topics, and safeguarding — the complete refresher for home-care staff.
Watch on YouTube